Description
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Shipping Policy
Shipping Methods:
We offer shipping to various locations globally. Upon checkout, you can select your preferred shipping method, which may include standard shipping, expedited shipping, or express shipping.
Processing Time:
Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.
Shipping Time:
This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 7–20 business days. US orders are shipped by e-packet etc, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.
Shipping Costs:
Shipping costs will be calculated based on the weight of the items in your order, the shipping method chosen, and the destination of the order. Shipping costs will be displayed at checkout before you complete your purchase.
International Shipping:
For international orders, please be aware that customs fees, taxes, and duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information on any additional costs that may be incurred.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track your order’s delivery status.
If you have any questions or concerns about our Shipping Policy, please contact us at [info@katiefortier.com] Our customer service team is available to assist you with any inquiries related to shipping.
Thank you for shopping with us! We appreciate your business and hope you enjoy your new men’s shoes, clothing, and accessories.
Return Policy
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from Katiefortier will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
Returns made without a receipt may be refused. Katiefortier reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team to start the return process. Please include the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, a refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.
To check the status of your order, please log in to your Katiefortier account or contact our Customer Support team.
Return Address: Pls contact with our customer service at info@katiefortier.com